Reliance Communications — Deactivation request not being taken - [protected]

Address:

Ernakulam, Kerala, 682018

Hi,
Reliance netconnect number: [protected]

Why is it so difficult for the rcom team to simply take up the deactivation request of a customer. So far i have made 4 calls to customer care and written 3 mails, all without any result. The only thing you are prompt is payment reminders. Please go through the mails i have sent so far for which i have not even got a single acknowledgement also:
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July 23, 2016

Dear reliance team,


This is written request to kindly deactivate my below mentioned connection at the earliest possible.

My reliance netconnect: [protected]

I tried to contact the customer care department twice yesterday and they were more keen on my to go the reliance web world and take the 4g sim. After convincing her a lot, she said she will transfer the call to the concerned department, and kept me on hold and came back stating they are not available and that i will get a call back from them within 2 hours, which i never got any.

As you can check at your end, i have not used this connection in the last 3 to 4 months, so i am paying free money to reliance for the services i am not longer using, still i have paid all my outstanding dues and silently tolerated all the payment calls i was getting from your accounts department.

As i am not using this connection anymore and i am not interested in any 4g sim, kindly deactivate this connection at the earliest.

The executive who attended my call yesterday also mentioned that i need to go and surrender my device to reliance webworld. I dont understand why i should go to surrender it. At the time of taking the connection i had paid for the device, so what is the point in surrendering the device.

With no questions asked, please deactivate and close this connection asap.

In the future, if i am interested i will re-join.

You are free to call me for any clarifications or doubts.

Thanks and regards
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July 28, 2016
Dear rcom team,

Please refer my mail below sent on july 23 and do the needful. I have received another sms to make payment. This is not at acceptableof you to claim payments for services not availed and disconnection request not accepting.

I will have to forward this issue to the telecom regulator if my mail goes unanswered once again.

Vinod
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August 2, 2016
Dear rcom team,

This is my fourth mail.

My request you register a deactivation request is falling in deaf ears it seems. Three calls to customer care on three different dates and three mails following that has not been even acknowledged forget about even taking up the request. Following are my call details wherein the executive every time says the deactivation department is currently not available and i will get a call back within 24 hours, with no calls whatsoever. You can check into my call details registered under the number as follows:

1. July 22 - [protected]
2. July 22 - [protected]
3. Aug 1 - [protected]

Does this department even exist to take up customer issues? Kindly deactivate my netconnect asap.

Vinod
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Call details made with the reference number
1. July 22 - [protected]
2. July 22 - [protected]
3. Aug 1 - [protected]
4. Aug 2 - [protected] (The executive made me hold for 20 minutes without any resolution and then finally played smart and disconnected the call. This is pathetic customer service)

If you can check you will find that i have not used this internet connection for the last 3 months but was still paying. But now i have decided to deactivate and request is not being taken. Every call they would say the deactivation department will get back to me in 24 hours. I really doubt if they understand what 24 hours is.

Looking for a prompt resolution on this and get my connection deactivated.

Regards
Vinod