| Address: | Kolkata, West Bengal, 700052 | | Website: | www.myservices.relianceada.com/captureInstantRecharge.do |
Customer name priyanka bhar : mobile no. [protected]
Today i am writing you with an unfortunate and unexpected incident. I always recharge my wife’s 3g dongle having reliance gsm connectivity bearing no. [protected] online using your webportal www.Myservices.Relianceada.com/captureinstantrecharge.Do under option gprs/data. Today on march 16, 2016, at 20:45:10, i have also done the same for rs 255 with transaction reference no.[protected]. Your portal as usual shows the promise that i will get 1gb 3g data for 30 days.
After successful recharge your promise got lost and my account got credited only rs.219.19 as talktime!!! What a service i got from reliance!! I am attaching the screenshot taken today showing the option still alive on webportal and also attaching your web receipt.
I talked with your customer care services. Someone named subhodip answered the call and to my utter surprise he simply shouldered off the responsibility repeatedly saying that no such option is there under relianceada.com. I asked him to visit the website to see whether i am wrong and either to credit 1gb 3g data at the number or refund the entire amount at my bank. He refused to comply with either of the options.
Once again i am requesting you to do the needful so that i would not be a victim for a circumstance for with i am not at all responsible. Either please provide me your promised 1gb 3gb data along with crediting the remaining balance with the account or please credit the entire recharge amount of rs. 255/- to my bank account from which it has been debited.
A positive response from your end at the earliest is much appreciated since i will lose all the data balance today for your whimsical activities.
Regards,
Dr. Gautam majumdar,
Head and associate professor,
Department of political science,
Lalbaba college,
Belur, howrah
711202
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