[Resolved]  Reliance Communications — deduct advance payment and not ignoring my call

Address:

New Delhi, Delhi, 110096

Hi,

Without information monthly rental upgraded, payment taken in advance, while i talked to customer support to closed my no. And adjust the payment. They told payment is not refundable it will be adjusted in my last bill. I went to service center they told first pay this month bill while my advance payment with you guy.

Let me show my last 6 months bill and payments done.

18.03.17 - inr 1167.03 paid - 01.04.17
18.04.17 - inr 458.88 paid - 03.05.17
18.05.17 - inr 458.73 paid - 02.06.17
18.06.17 - inr 16.05 paid - 03.07.17
18.07.17 - inr 1066.77 paid - 02.08.17
18.08.17 - inr 470.59 paid - 02.09.17

First, without informing me my monthly rental is upgraded from inr 399 to inr 499 and payment took 2 times - one is current month bill and one is the advance monthly rental.

When i talked to customer support guys for this issue and ask to resolve this matter they told me your advance payment will be adjusted in last month bill. Then i talked to him please cancel my postpaid plan and keep no working as a prepaid they told request has been taken. From next month you will not review any bill and your payment will be adjusted in august month bill. But in august month i got again bill inr 471 after that i talked to customer care and service center guys they told me first pay bill then they will close my postpaid while i already have inr 513 with you guys. So why i pay inr 471 while i already talked to customer care and get approval you will not receive any bill and after 31st your sim will be work as a prepaid.

My phone no is [protected]

Please do let me know if you want more clarification.

Thanks!