[Resolved]  Reliance Communications — deducted the amount, complaint, here yet no resolution

Address:Mumbai City, Maharashtra, 400710
Website:www.rcom.co.in

My reliance prepaid no. Is [protected]. Been 8-9 ďays, i got a recharge done for 80/- rupees, and the talk time amount received was 64/- rupees. But all thanks to reliance telecommunications, my balance is nil due to the deductions from the company end and that too on their own. First a deduction of 50/- rupee, and after my registering a complaint here, the amount was waived into my account balance, but after some hours again they deducted the amount of 50/- rupees. After that my balance was 14/- rupees, and yesterday they deducted that too as well. No my balance is nill and i had not used a penny of my recharge amount to make any calls. Do i recharge my no. For reliance to make cheap money through such fraudulent ways?
Till now no resolution been provided.
Whoever reads this post, my appeal to them that never buy or port in into reliance network.
You can use this network only if you can keep your balance nill.. This has happened with me not once, twice, or thrice, but each time i recharge it with a talk time.
Highly disappointed.
Revert back with a positive response. Waiting since a week, but no response from reliance telecom. It's disgusting.
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Sep 9, 2017
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Jul 29, 2017
Reliance Communications Customer Care's response
Dear Shiv,

We are glad to inform you that the necessary waiver has been posted to your account. Thank you!

Regards
Reliance Communications
Jul 29, 2017
Updated by Shivkivani
As of now, there is no amount refunded. I checked the balance right now. It's 11:00 PM...and no refund is yet done.
Jul 29, 2017
Updated by Shivkivani
My reliance prepaid no. Is [protected]. I recharged it with 93/- rupees internet pack on 19th, july, in which there was an offer of 1 gb 3g net daily for 28 days. I am recharging with thus internet pack since last 3-4 months and availing the benefits. Last midnight, the pack did not get renewed as it gets every night. And my balance was deducted as well. Even after recharging it with talk time today, still the internet pack did not get avtivated. So i called 198 for the complaint, and to my shock and dismay, they told me that there's no such offer applicable on your no. Now. I mean really. And they refuse to register a complaint on this issue. What the hell.

Congratulation! Mbbp93_3g has been successfully activated on your phone. Thank you. Reliance.

Dear customer, 1 gb per day 3g datafor 28 days is credited in your account. Rcom

How can the company discontinue the pack in between once it has been offered for 28 days. My pack got discontinued after 10 days whereas i paid for 28 days validity. Reliance is a big fraudulent network. First they deducted my 64/- rupees balance for no reason and after complaining also, they did not refund the amount. Now cancelled my internet pack in between.
Do we earn to waste our money on unrelable reliance.
Look into this matter and come up with a positive resolution. Compensate me with my remaining internet pack validity. Otherwise i am going to take this to consumer rights forum.
Such a cheap way of making easy money.
Shame on you.
Verified Support
Jul 31, 2017
Reliance Communications Customer Care's response
Dear Shivkivani,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
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