[Resolved] Reliance Communications — deducting main balance by activating services without request

[Resolved] Reliance Communications — deducting main balance by activating services without request

S Shap from Pali, Rajasthan

Deducting main balance by activating services without request on mobile no. [protected]. Recharge of ₹30 with tt23.09 at 20:12:39 on 09 sep 17 but by 23:00 only ₹1:425 left in my main balance which is against the trai consumer rights. Pls recover my money which has been deducted by levishing without request services from 01 aug 17 onwards as the service provider has deducted main balance many times after 01 sep 17. I contacted 198 before this in month of aug but no complain service of main balance deduction problems. Also penalise the service provider. Was this information helpful? No (0) Yes (0)
Oct 12, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Sep 11, 2017 Updated by Shap Deducting main balance by activating services without request on mobile no. [protected]. Recharge of ₹30 with TT23.09 at 20:12:39 but by 23:00 only ₹1:425 left in my main balance which is against the trai. Pls recover my money with penalising the service provider. Verified Support Sep 11, 2017 Reliance Communications Customer Care's response Dear Customer, Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary waiver has been posted to your account. Thank you! Cheers, Reliance Communications Sep 11, 2017 Updated by Shap Services activated without request on 10 Sep 17 amount credited but servuces activated without request on 08 Aug 17 at 11:19:13, 08 Aug 17 at 13:29:31, 10 Aug 17 at 12:35:14 and 15 Aug 17 at 15:27:21 and balance deducted against each is still pending. Sep 13, 2017 Updated by Shap Service provider has cut balance credited on 11 sep17 between 11, 12 and 13 Sep 17 without request of any VAS. Pls look in to matter as they have becave habitual offender of deducting balance. Sep 13, 2017 Updated by Shap Pls refer complain id 1694894 dated 11 sep 17 and update provided there on. The service provider seems to do his job of deducting main balance to achieve the target without request for any services. The money refunded against complain id 1694894 dated 11 sep 17 is deducted soon after credit after my update on complain. Pls investigate why the service provider upsetting me. Pls help in recovering my money against false services activated after 01 aug 17. Thanking you.
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