[Resolved] Reliance Communications — Deduction from main account after having STV Pack.

deepak.m007

from Gurgaon, Haryana

Address:

Indore, Madhya Pradesh

AS i am on Roaming so i have recharged my no([protected]-MP&CG). with Roaming pack of 77 INR on 16/08/2015 07:53 PM. After that i got Message from Reliance customer care that my pack is activated on 16/08/2015 07:55 PM. Now they are deducting amount from my main balance after having this pack with my no. AS i called customer care one of reliance executive said that they are not having any kind of information about STV recharge. After recharging with STV pack 6 days have already passed and contentiously they are deducting money from my main balance. Due to this i am facing so many problem in communication with my office As well as with my family. it is my request to return my money with my loss.

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Dec 3, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2015

Reliance Communications Customer Care's response Dear Deeapk,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Aug 24, 2015

Reliance Communications Customer Care's response Dear Deepak,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications