[Resolved] Reliance Communications — Deduction of mobile balance and not getting full data

shubam goyal

Address:	110032
Website:	Rcom.co.in

Respected sir/madam
My Name Is shubham goal and my mobile number is [protected]. My balance has been get reduced today 29th November without any prior/post notice and without any notification. Yesterday my balance was 92Rs and today it is 54. Even from today I have not call any body and message.
Around 40rs have been deducted. It has occur many times, what is going with me. Everytime I have to mailed and complains you and customer care never attend calls if they attend they don't speak and tell invalid answer. They say my balance deducted due to data is over inspite I have checked later I have 3.5 mb even.

I want my money/balance back as soon as possible.
One thing is I have recharge 74rs a special offer giving 2 GB data for 28 days and u have only given 350MB for 5 days. What the hall is going on with this company. I sick of such a service.
Pls contact me as soon as possible.

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Jan 2, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2016

Reliance Communications Customer Care's response Dear Shubham,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Nov 29, 2016

Updated by shubam goyal Pls again call me I was last time unable to attend the call, as was in meeting so again call me as soon as possible. As I am running sort of time.

Nov 29, 2016

Updated by shubam goyal It about 6 - 7 hour to go of my complain. But till I not get any solution not even a single call. What the rubbish customer care services. It is pathetic why all this only happen with reliance company not with other. I chossed this company thinking that it provides good service but such a hell. Always after 20 days I have run after customer care to pls give my balance back. And now this time these are not also giving full data even after recharging and even after the special offer and after your msg. Why all this happen if this is not correct within one day I have to complain against the Company in fraud case.

Nov 30, 2016

Updated by shubam goyal Why are you not calling me or contacting even after I have mailed you so much time and given you my number [protected] and returning my balance and data plan

Verified Support

Nov 30, 2016

Reliance Communications Customer Care's response Dear Shubham,

Our customer service team has been trying to get in touch with you on the above mentioned number, however, there was no response from your end. Hence, request you to share an alternate contact number or a preferable time to arrange the call back.

Regards
Reliance Communications