Reliance Communications — Deduction of money from my account

Address:

Dhanbad, Jharkhand, 826001

My name is hemant kumar. my number is [protected]. on 12th july, you have activated intelgamesub21 and game service on my number and deducted rs 21 and rs 5 respectively from my number. the thing is that i didn't activated this service, it has activated on its own from your side. when i talked to the customer care they told me that it has been more than 24 hours so the refund request cannot be accepted. so please refund the money back to my account as it is fault from your side by activating the service on your own. the customer care has deactivated the service but didn't return the money to my number. i want the money back on my number. i am attaching the screen shot of my balance and service activation message.

This is the fourth time i am putting my complaint on this site, don't you learn that the customer is getting harassed and angry from this. it is me who know this process. most of the customer don't know this process. it is very cheap way of yours to profit the company by regularly activating the service and then saying that as it has been more than 24 hrs so the refund request cannot be accepted. many times the customer doesn't even know that the some service has been activated if they don't check their balance on regular basis. please stop this cheap way of yours. reliance communications has good name in the market please don't bring it down by using such cheap process. refund the money back to my number.