[Resolved]  Reliance Communications — Demand email even after paying the bills.

Address:

Chennai, Tamil Nadu

This is in reference to the email sent to me R Venkatesan on July 9th for Reliance data card No [protected] with corresponding account No.[protected]. On April 11th 2015 I had visited the Reliance showroom in Porur and had requested them to disconnect my connection with immediate effect. The showroom manager asked me to pay the unbilled amount (Bill attached) as well as give a written letter. I made the payment of INR.1100 through credit card and gave a written letter asking to disconnect the service immediately. The reference number for my request for disconnection is[protected]. I kept following up with the Reliance customer service about by request and it was confirmed that they will disconnect my services ASAP and I do not have any dues pending. I have not used the Reliance data card No [protected] since April 2015 and you can cross verify that. After receiving your email I had visited the Reliance showroom at Porur on July 11th for clarification, the showroom manager confirmed that I had given a written request for disconnection after paying even the unbilled bill and it might have been the careless attitude of Reliance customer service that my connection was not disconnected. He promised to follow-up within 3 days and give me a resolution. Yesterday (July 15th) I had called up the Porur Reliance showroom manager. His response was pathetic and he said that he did not have a solution and I had get in touch with the Reliance Haddows Road office for clarification. Since I have clearly given a written letter for disconnection (request no[protected] after paying all my unbilled bills in April it is the responsibility of Reliance Communication Ltd to ensure that the request is completed which in this case was not done. Now I cannot run pillar to post because of the error from Reliance Communication Ltd and I'm not liable to pay any bills after the April bill cycle. I request you to respond to my email ASAP and also also send me the disconnection confirmation for Reliance data card No [protected]. If you need any clarification you can talk to the Porur showroom manager at [protected] or call me at [protected] or send an email to me. Thanks Shoban Babu.S