Reliance Communications — Demand for waver and login statement of broadband user id[protected] between 31 dec 15 to 7 jan 16

Address:

Lucknow, Uttar Pradesh, 226016

To, PRESIDENT and CEO, Reliance Communications, Anil Dhirubhai Ambani Group Sir, My Name is Abhishek Singh Rajput and User of your Broadband ID[protected]. Here with I would like to forward you some shocking facts about the Reliance Communication Customer Care and would like to tell you that, it's the worst ever I had such customer service experience. I raise complain about waver from 1 Jan 16 to 3 Jan 16 (request no is[protected] Your team told me that you are no eligible for waver due to login in between these days. so kindly provide me Statement (evidence) of login time date by my ID of these days. All incident and concern is below by day. Dated 31 Dec, 2015 evening Reliance broadband connectivity lost. Dated 01 Jan, 2016 morning 6.27 am I register complain Request No[protected]Time given 24Hr. by cus care) but close my complain without solve on dated 02 Jan, 2016 3.26 pm. I called to reliance field technician[protected] on 2nd Jan 16, he told me that fiber is broken somewhere and they tried their best but without fiber team they were unable to solve issue and ring is down and will fix on Monday when fiber team avail, he also said that 3 day holiday in RCOM Mumbai and Lucknow so problem will not fix before Monday I tried and request many time about my problem but result is zero. After this talk customer care closed my complain. I could not login on dated 02 Jan 2016 after closing my complain due to connectivity failure. So I raise again complain about that issue and to inform that customer care closed my complain wrongly. Dated 02 Jan, 2016 evening 3.43 pm I register Complain Request No[protected]Time given 24Hr. by cus care) but close my complain without solve on dated 03 Jan, 2016. I could not login on dated 03 Jan 2016 after closing my complain due to connectivity failure so I raise again Complain Request No[protected] on Dated 03 Jan, 2016 about that issue persist and to inform that customer care closed my complain wrongly I called and talk to Mr. Sunil, Floor Super-wiser Interaction id [protected] (03 Jan, 16) (Who told me that, "what if the complain close, if you unable to login you will get waver). I could login on dated 04 Jan, 2016 afternoon after fix the fiber issue by fiber team between these days I called and personally meet at Magnum Plaza Your Office. After few minutes fiber fault again came and connectivity lost so my other complains are[protected]/04-01-16 to 05-01-16 without solve,[protected]/05-01-16 to 06-01-16. After[protected] closing I could login. So after problem fixed on dated 06 Jan, 2016 I demanded request by[protected] dated 07 Jan, 2016 to waver in last bill of 27 Dec, 2016(Advance Rental) more then 72 hours form 1 Jan, 16 to 3 Jan, 16 for Reliance broadband connectivity lost. Your team closed my complain and told me that you are no eligible for waver due to login in between these days (As said by floor super wiser Mr. Sunil on behalf of back end team without any cross conversation with back end team). You can verify this by Interaction id dated 8 January, 2016 with Floor Super wiser Mr. Sunil [protected](conference call with field technician[protected] or [protected] & 03 January, 2016 with Mr. Jhaid, Floor Super-wiser [protected] (Who told me that, "what if the complain close, if you unable to login you will get waver) I also have call recording of all conversation If you lost that. In hope that you will justify all things and inform me on my default mobile no [protected] and provide me waver with login details.