[Resolved]  Reliance Communications — Demand Notice Message for Service that is Stopped and Not in Use

Address:

Chennai, Tamil Nadu

My datacard number is - [protected]. I changed my datacard from post paid to prepaid few months back in the reliance store at Mogappair East.I used the datacard for a week and they stopped the service and also I got the bill amount of Rs. 175 for the 1 weeks usage. I paid the bill amount of Rs. 175 and got a receipt. The next month to my surprise, I still got bill for the datacard as if the account is still operating, and in post paid mode. I informed to the reliance customer care about this and they said they will resolve it. But still I got bills for the next 2 months to continue. I asked the people in the store about this and they said they will resolve the issue. It was never resolved. Many people from reliance called me and I said to them that I have changed the plan and this is not a valid bill, but they still kept calling me. It was a mental harassment. Again I went to the reliance store and asked the guy to stop this billing for non usage. The person there said this amount will be removed as this is not a valid amount. I asked why people from reliance calling me without checking these details that he said. He replied that it is a separate department. After few days, I get a message that reliance will send a Demand Notice. Why should I pay the bill for which you have stopped the service and when there is no usage in it. I don't know what kind of customer care you are maintaining. This is the worst customer care I have ever had. If there is one person in reliance who knows what customer care means, solve this case. The case id is[protected]. My second time service request id is[protected]. This is my contact number - [protected]