Reliance Communications — Did not provide correct information to the customers - Don't know why they are getting their salary

Address:

Chennai, Tamil Nadu

Hi, This is Suresh from Ambattur and last 3 months back I got a 2 post paid connections from Max reach communication (Agency of Reliance Communication). In first 10 days itself, I realized why did I choose Reliance network... Very bad signal quality and breaking voice clarity. Signal strength would be good, but some one tried to reach me, a lady voice will come after long time "My mobile switch off" ;)... I raised complaint with Nodel officer Mr. Bopan C Mathew so many times. But there is no response from him. So I reached the Reliance showroom to change my network, they replied that I cant move to another network immediate. I have to use this no for 3 months and then only I can move to some other network. I had changed my plan at the time for low rental... Why should I pay high rental to say "My mobile is switched off". I chose Rs. 149 plan and the customer said 400 local mins and 200 R2R sms free. Note: I dint take any data pack. After some days later, I tried customer care to know the balance free mins & SMS. At the time, one agent told that I have free 50 mb data available and I was shocked. We are planning to change the network, now we have 50 mb data then I thought to utilize that. After 2 days, I checked my unbilled amount, it was Rs. 600... After that I reach reliance office and they told that the bill is not generated, then only they can check it. Now I got my bill and I again tried calling customer care, the people says like this: "We have given the 50 mb default data, If you use that you have to pay"... I asked this information dint provided by any customer care executives. Because of the wrong information provided by Reliance staff, I have to pay Rs. 520 unnecessarily.