[Resolved] Reliance Communications — Didn't give described offer

sonukumarsingh581

Address:

Vaishali, Bihar

My reliance no. is [protected]. I view my offer on *129# (21/0702015) showing 1gb 3g data+ 650mb data free for 7 days+ 9 extra days on rs74 Recharge. But when i recharge they give me only 1gb data for only 5 days and hence they didn't give the described offer and when I complain they gave me a message ''Dear Reliance Customer AS per SR[protected] the Benifit has been already posted in your account As per offer.'' But I didn't get full benefit again when I talked to their customer the yelled at me and say we just say you sorry because the offer was posted on your no. by mistake and after they cut the phone. And after that they totally reduce my 3g speed. So I appeal to you that this unfair means of business and also company has cheated me, so please help me. I am sending you a snapshot of the offer.

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Oct 31, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2015

Reliance Communications Customer Care's response Dear Sonu,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Aug 04, 2015

Reliance Communications Customer Care's response Dear Sonu,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications