[Resolved]  Reliance Communications — Discontinuation Hassles

Address:

Mumbai City, Maharashtra

I had a Reliance 3G Dongle ([protected]), I had requested multiple times on the phone to cancel my account and I would pay the balance online. I had hardly used the service post 15th Mar 2015 and for the last two months from 15th April 2015 till date (12-June-2015) I have not used a single byte of data Everytime I called up the call center they would tell me that they cannot take any such request and I had to walk down to the nearest gallery and only then can this be done Now I am being charged for services which I have not used. I have got a bill on 7th June for 2 months usage even after that I had discontinued the service on 25th May 2015. They should not have charged me for the remainder of the days The appellete body is equally ineficient and now they are saying that since they dont have any case logged for me I have to pay the money. I would request someone to pull up my call logs and see the agents whom I had spoke to and why did he not log any update on what I was calling for. This is Reliance Call center goo[censored]p Please guide me on how I can sue Reliance and have my money refunded for the last 3 months and for the hassles they have given me