[Resolved] Reliance Communications — Dongle deactivation

pijush1

from Gopalpur, Odisha

Address:

Howrah, West Bengal

I lured by your salesman SOMNATH KUNDU Sr. BDE of Reliance House Kolkata for wireless connection on 5th September 2014 and handed over necessary documents with Rs. 3950/- for a new connection. He assured me to serve the dongle a very next day. But to my surprise he was totally invisible from that day. On 26 th of same month he handed over the dongle to someone else. Somehow i activated the dongle by taking help from Helpline. To my surprise the very next day it got deactivated without no reason as verified by Reliance stores. Since then it is deactivated.
Why the dongle has been issued since documents are nor verified or Reliance has a trick to harass the customer.
My dongle no. is [protected] and complain no, DWML14159878 with appellate authority which is also not attended.

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Aug 14, 2020

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Oct 07, 2014

Updated by pijush1 I lured by your salesman SOMNATH KUNDU Sr. BDE of Reliance House Kolkata
for wireless connection on 5th September 2014 and handed over necessary
documents with Rs. 3950/- for a new connection. He assured me to serve
the dongle a very next day. But to my surprise he was totally invisible
from that day. On 26 th of same month he handed over the dongle to
someone else. Somehow i activated the dongle by taking help from
Helpline. To my surprise the very next day it got deactivated without no
reason as verified by Reliance stores. Since then it is deactivated.
Why the dongle has been issued since documents are nor verified or
Reliance has a trick to harass the customer.
My dongle no. is [protected] and complain no, DWML14159878 with appellate
authority which is also not attended. Since this is prepaid connection i am loosing
Service every minute

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Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications