[Resolved] Reliance Communications — Drop in broadband speed, no response regarding plan upgrade | |||||
Hi, I am gutted with the way reliance communications handles its customers over the past month. This is regarding my netconnect broadband + connection[protected]... Last month i had my 799rs 10gb unlimited plan up (Speed down) 10 days ahead of the bill date. I had requested the customer care via all possible mail options to ensure i have a speed booster activated for 1gb... Never got a response till date. Then i planned to get my tarif[censored]p to 999 truly unlimited, didn't receive any response... And now i have my plan showing high speed 1x speed despite being just 6.7/10gb on the usage report... This is not the first time it has happened, i have complained on this for nearly 5 times, each time i had to spend a day or so correcting this problem. This time around, reliance have a lousy customer chat option which is only good enough for the lame advertising those brats do. If i don't have my speed back up to broadband/hybrid (The other option), i will eventually quit your network after six years... I also need my pack upgraded to 999 truly unlimited, please do the needful... Was this information helpful? | |||||
Oct 19, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jul 10, 2016 Reliance Communications Customer Care's response Dear Aswin, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
I wish to be contacted via e-mail as any number on post will lead to unwanted calls...
[protected]@yahoo.com
I own niche websites, and your service has ruined my weeks plans, deeply dissappointed