Reliance Communications — Excess bill and no explanation on billing and abrupt disconnection of service

Address:	Pune, Maharashtra, 411001
Website:	reliance

I had upgraded from wi-pod cdma to wi-pod 4g lte, after going through a lot of stress, i finally got my 4g device. The first bill for 4g came with a 1145 previous dues, wherein i didn't have any previous dues, i complaint to customer care and they said someone will call you back in 2 days and its been a week no one called up. There was no update on what plan i will be having and i came to know about that in the bill. The day i received my bill which was 10 days after billing cycle and that too on my email, that same day they disconnected my service. I paid 1800 rs as payment for 1st bill less 1145 and they activated my services and now my services are disconnected again. Customer care says pay 745 rs to start your service. Reliance doesn't has any standard procedure of intimating about services, they feel they can do anything and we as customer should take that. Customer service is one of the worst in the whole world. I asked customer care procedure for discontinuing the service and he is saying first pay 745 rs and then disconnect service, what audacity they have as if we are on their mercy. If my issue is not resolved this would be the last month i would be using reliance service in my life. My number is [protected]