Reliance Communications — Excess billing even after deactivation

Address:	Jabalpur, Madhya Pradesh, 0761
Website:	rcom

Dear Sir
I undersigned Ramchandra Chitale 150, JDA Colony Bajna Math Jabalpur M.P. wants to bring to your knowledge about the autocratic ways of telecommunication companies they employ to recover their raised bills with no consideration to legality of bills.
I was using a reliance sim no [protected] for my deta card for last many years and have never defaulted in paying of dues. Lately due to easy availability of wi-fi facility at residence and at office I decided to return this sim and accordingly I returned this sim on 22/6/2015 to the franchise of reliance telecommunication near Shastri Bridge Jabalpur along with an application for immediate termination of this number. I requested at franchise to calculate my total dues till date and requested for submission of the amount by credit card which was denied and I was asked to submit the amount in cash. I deposited this amount around Rs. 1100/- on 22/6/2015 and received the receipt. The franchise has however refused to give any receipt of the returned sim. They have also informed that one more bill for rent will be received which will be around Rs. 100/-. I received the bill in first week of July 15 for an amount of Rs. 61/- after completion of my bill cycle which is 25-24 and I paid this bill also.
After about a month in the first week of August 15 I received a bill for the period from 25/6/15 to 24/7/15 for Rs. 600+. I immediately contacted the said franchise and they assured me that such things happens once a while and in due course the bill will be reversed and I need not to worry. I however contacted the helpline of Reliance and after spending a lot of time and punching numerous buttons I finally got hold of one executive. He patiently listened to me and again assured that such errors happen once in a while and will be corrected in due course.
Then in December 2015 I received a call from certain Miss Sharma mobile no[protected] claiming to be speaking from Tis hazari court Delhi. She informed me that there is a case against me in the court for not payment of Rs. 761 to Reliance. She also informed me that she will not precede it if I deposit the amount within 24 hours. I was little doubtful and asked her whether she belonged to the court, upon which I received a curt reply that she did not need to verify her identities and the call is purely to save me from hassles of court case. I got curious and called the same number[protected] from another phone and found out that the number and caller did not belonged to the court but it was from legal cell of Reliance. (See the blatant use of courts name for recovery)
I tried to contact someone from Reliance at Jabalpur and got hold of Mr. Ankush Tivari mobile no. [protected]. I explained him the whole thing and he replied that he will investigate the case and will reply. After three days when contacted again he replied that he has gone through the case and verified that the said sim (no [protected]) had not been used since 22/6/2015 and therefore there is substance in my matter and he will take action to rectify any error. I thought that is the end of matter as Mr. Ankush Tivari is very senior officer of Reliance in Jabalpur.
Suddenly on 15/02/2016 my wife Mrs Medha Chitale mobile no [protected] received a SMS stating that if she does not deposit Rs. 761/- due against mobile no [protected] which belonged to me, then her number would be deactivated. I again tried to contact Mr. Ankush Tivari who assured that such an action could not be taken. However on 16/02/2016 my wife’s phone was blocked even though there were no outstanding dues against her name. The phone was blocked when she was travelling and could not contact me or anyone else. After reaching the destination she informed me of the incident and then I again tried to contact Mr Ankush Tivari but even after several attempts he did not respond. He did not even lift his phone even after numerous calls.
I again went to the franchise (near Shastri Bridge) who in turn asked me to contact the service head of Reliance at Jabalpur who is Mr. Rahul Singh Mobile no [protected]. He even arranged for my meeting with Mr. Rahul Singh at his franchise. Mr. Rahul Singh listened to my arguments and requested me to accompany him to his office. I stayed in his office for more than one hour in which he tried to find out solution to this problem. On failure he demanded some more time and took almost one week. Unfortunately after one week he stopped responding to my calls. I tried to contact him by visiting his office but he was not available.
Mean while a new franchise has opened near Medical College Jabalpur which is nearer to my residence. When my wife came back from her tour on 2/2/2016 (till such time her phone was blocked) I went to the nearer franchise to get her sim deactivated. While the request was under process a senior executive of Reliance (Puja mobile no [protected]) from somewhere (I do not know from which place) asked me the reason. I narrated the whole story and after taking quite some time on her computer console she informed that though my application for termination of my deta card sim ([protected]) was initiated by me on 22/6/2015, it was actually deactivated on 10/08/2015 and therefore the bill for the month from 25/6/15 to 24/7/15 and further was generated. On my insistence that I have submitted the sim on 22/6/15 and have not used the sim since then I am not responsible for this delay in deactivation. She informed me that if I do not deposit the money and fight legally the poor girl at the franchise who received my application will have to bear the brunt and in addition she will also lose her job as well. She suggested an alternative that if I deposited an amount of Rs. 300/- against sim no [protected] she will see to it that the balance amount will be waved off and the poor girl from franchise will also not lose her job. I acceded to her request as I do not want to take away the livelihood of any person just for few rupees even though I do not owe them. I deposited the amount of Rs. 300/- vide receipt no [protected] dt 3/3/16. On the same day I got my wife’s phone [protected] converted to pre paid from post paid. I deposited and amount of Rs. 200 for charging it.
I thought that now the matter ends finally but I was wrong. The recharge amount of Rs. 200/- was exhausted on hardly four calls for very short duration.
On 19/03/2016 I received a call from one Advocate Shrivastava from Raipur Chattisgarh that unless I deposit an amount of Rs. 761 within one hour he is going to submit the case of fraud and what not to court.
Sir
you can see that in spite of my all efforts the excess bill raised against me is not reversed by Reliance. The concerned officers neither cooperated nor even responded and even cajoled me for paying (Miss puja) an amount not due from me on the pretence of saving someone’s job and still threatening me with court case.