[Resolved]  Reliance Communications — excessive billing and forcing me to pay or else i have to face the legal consequences

Address:

Thiruvananthapuram, Kerala, 695002

i am writing to you with heavy heart, how the reliance service turned out to be pathetic.

I took a reliance post paid number from your trivandrum, karamana outlet. It is [protected].

After using it for few weeks my usage was not to that plan level. So, i went again to your trivandrum, karamana outlet and informed them to lower the plan. They recommended me to opt for 199 plan. After few months i kept getting the same bill. I got curious and checked with them again and they said they were not able to reduce the plan so they had the same higher plan on.

I spoked to few of your lower level outlet executives and they were not able to provide any service.

I spoked to the online chat, finally to your customer care. They said you have to settle and there is no other option.

If there is no other option then i will scrap the number.

Final trial i am writing to you to get this settled so that i dont have to cancel this number.

Kindly check if you can give me a possible and affordable solution.

Hope to have your positive feedback.