[Resolved] Reliance Communications — Fake commitment from Reliance Customer Care

deep0607

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560008

Dear Sir,
I am using reliance postpaid number [protected] and i activated 499 plan then customer care communicated 6GB, 4G data and unlimited 2G data & unlimited voice call etc.

When i got bill then they added used Internet bill because they give me only 250MB 4G data. I called then they said next month you will get 6GB data again next month they are saying 5GB data plan activated on your number. and again i complained that it was communicated that 6GB i will get then they are saying next month ie. after 27 May (my billing cycle complete 27 each month) you will get 6GB.

So my concern that they are telling something else and doing something else and i got to know when they give bill.
I already email on 10th April, 2017 again forward some on 21 April 2017 to

* [protected]@relianceada.com,
* Rcomnodalofficer.[protected]@relianceada.com,
* [protected]@relianceada.com,
* Rcomnodalofficer.[protected]@relianceada.com

But nobody giving any response. Please suggest me appropriate way or give me any reliance authority communication detail.

Deepak Porwal
91-[protected]

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May 29, 2017

Complaint marked as Resolved

There is no action taken by company, i wait for 1 month (ie. my next billing cycle), now after 3 months, i am getting same service as described by Customer care.

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

May 03, 2017

Reliance Communications Customer Care's response Dear Deepak,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

May 04, 2017

Updated by deep0607 Hi,

Thanks for your response. But sorry to say i don't have any trust your customer service team. They are not even ready to write my complain. Just 5 min before i got call from "+91-[protected]" she again said to call customer care ie. 198 or *222 they have already frustrated me.

Please give me any higher authority email id i will forward my email which i sent on 10th April 2017 and still i didn't get any response. Same mail i forwarded on 21 April and again 4th May 2017.