[Resolved]  Reliance Communications — False billing after migrating from 3G to 4G

Address:

411048

I have exact same problem as this:
https://www.consumercomplaints.inreliance-communications-ltd-false-billing-c1443429

Basically I am having Reliance 3G postpaid connections for past 4-5 years. Paid all the bills on time.
Now earlier this year, Reliance forcefully moved my 3G connection to 4G with a promise that the 4G billing plan will be same as of my 3G plan. Still I tried to make sure that my communicating with online customer care, emails; no one told me that billing plan will be higher in 4G.
But it was not true, after first month I got the bill of Rs. 1200. I stopped using the device right on the same day. I tried contacting customer care, but all in vein. No one looked into the matter.

Now after few months I just got 1 email saying I did not pay Rs. 2609, and I must visit the store on xyz date and settle the matter. I replied to that email as well as tried calling the number given in the email. Still no reply !

Is this is a way to move away your 4-5 year loyal customer?? I am always ready to pay the right bill amount, whichever was notified to me in advance.
Please look into this matter ASAP

My reliance 3G/4G data connection number is [protected]. I am reachable on my registered mobile number which is different than the above.

Thank you!