[Resolved] Reliance Communications — Fraud

dattatray tembhekar

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 421202

The executive of reliance called me when i started procedure for porting to another network, and tell me that u don't change your network as they will give me good plan with benefits. she told me plan as per given below

monthly rent - 149
free calls - 400 minutes after that it will cost 0.30 rs. per call
free data - 1gb of 3G data and after that unlimited 2G data

so i am impressed with it and told her to activate this plan on my number on 27th day of Oct, 2016.
but today i got message that " your account usage is high plz pay rs. 981.38 to enjoy uninterrupted services." then i called costumer care regarding this massage they told me that you have only 50 mb of data free after that u will have charge of rs. 4 per one mb, thats why u got that bill when i tell them about plan i known to by there executive they refuse to tell me anything about if as bill is not generated

plz do something with this as i m middle class person and cant afford to pay such huge amount.

my name is dattatray tembhekar
mobile no. [protected], [protected]

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May 14, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2016

Reliance Communications Customer Care's response Dear Dattatray,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Nov 12, 2016

Reliance Communications Customer Care's response Dear Dattatray,

Our customer service team has informed us that your concerns have been addressed. Do let us know if there is anything else we can help you.

Regards,
Reliance Communications

Nov 14, 2016

Updated by dattatray tembhekar still i didn"t get any type of response from reliance communications. and now my out going facility is also barred by them. they are telling that without payment of bill they will not start my out going facility. why should i pay the bill when they charged me this bill amount fraudulently. now i have to port my no. to another service provider as no action has been taken against this fraud, and without any mistake i m facing lots of problems .