Reliance Communications — Fraud or heavy mistake by company

Address:

400097

My reliance number is [protected]. I have purchased this sim 9 years ago from bhiwandi after giving proper i d proof. Now at the time of migration from cdma to 4g, it come to my knowledge that my number is running on some others name. I complaint about it and inquire about my original i d proof as well as my new 4g sim. But company was unable to answer any of these queries. My balance is with company and company is not providing me any service. After many emails between me and company, i made complaint to appeellent authority but very sadly appeelent authority tried to cover up companies mistake. They want proof of my number but which type of proof that they are unable to specify. I said them that sim is with me, number is registered with my saving account from last 5 years but they want written proof from company. I dont understand that howcome a prepaid customer will get a written proof from company. Now my number is not working as well as for sim i have traveled tp bhiwandi, vasai, boisar etc. Company is harrasing me. A service providing company is not able to provide me service.