[Resolved] Reliance Communications — Fraudulent activation of value added services and deduction of money

navjot0095

from Rajpura, Punjab

Address:

Patiala, Punjab

From a last few months Im using my pre paid [protected] number . The company has activated value added services, without any request and they are deducting money without our knowledge. Today, i have seen the activation message for services, , even when i have stopped all value added services 3 weeks ago directly after talking with costumer care representative. This is going on for last several months . When i called back, they claimed that it was activated after receiving a message/SMS from me. But since morning no body has used the mobile other than me, i came to know about their lie and caught them red handed. will be returned to my account which was deducted for VAS services. But, I want back all my deducted money in last month which was deducted fraudulantly after activating the services by the company representatives themselves. Thanking you in anticipation. Regards, Navjot Singh

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Oct 25, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2015

Reliance Communications Customer Care's response Dear Navjot,

We do apologise for the inconvenience caused. We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Aug 28, 2015

Reliance Communications Customer Care's response Dear Navjot,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications