[Resolved]  Reliance Communications — Fraudulent charges (Reliance land line number [protected])

Address:

Mumbai City, Maharashtra

Dear Sir, Reliance land line number [protected] I have made 24 complaint to reliance in past 6 months that instrument is not working and need to get replaced. I stay abroad and my parents are senior citizen, still they try to coordinate for getting phone repairs. Reliance gave us excuses for 4 months that they don't have parts needed to solve problem. When we said we want disconnect phone, as its cant be used since we have cant make calls only. They said we will give you 3 years incoming plan with only minimum charges and replace our instrument. After few days we got call from them that we have to pay them Rs. 2, 000. I called customer care that we don't have anything outstanding and they said that our account is clear and there is nothing outstanding. (Please refer attached Clarence mail of appellant tribunal of reliance) I have received my bill few days back with charges of Rs. 2, 000 as some adjustment. This is utter rubbish and fraudulent charge. We have deposit with them of Rs. 1, 900 and I think they don't want to refund anything in case we disconnect phone, so they just put some random amount in bill. I will ensure to take such kind of practice to TRAI and i will go to all extent to ensure that such practices of companies get stop. Whenever i call them i had been put on hold for more than 30 minutes. every time i get response that it is forwarded to customer care and they will take care. I never heard back from them.