[Resolved] Reliance Communications — Fraudulent response from customer care | |||||
Since 16 feb 2016, the day on which i first used reliance postpaid, i lodged a complaint of poor network near dhaula kuan. I got 3 days time to problem to be resolved. But after then no resolution. I lodged number of complaints but the keep mum. Later i started tweets on twitter. They told my problem has been resolved still which was false statement. Once i got angry and started scolding a customer executive, in return he called from his mobile no. [protected] and threatened and abused me. I called customer care and complained about the incident, they assured me that they will take action. I had lost faith in them so 10 mins later i called back to customer care and asked detail of my complaint which was surprising, the complaint was regarding messaging, which was a biggest fraud. Again i lodged a complaint but the complaint was later closed mentioning i was unreachable. They tried every ways to save them self rather than to improve the quality of network. Now they are not letting me port out from their cellular service. Was this information helpful? | |||||
Oct 17, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jun 08, 2016 Reliance Communications Customer Care's response Dear Alok, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications | |||||
2 Comments | |||||
Comments
Dear Alok,
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.
Regards,
Reliance Communications