Reliance Communications — fraudulent service

Address:

Chennai, Tamil Nadu, 600001

This is the second time reliance is trying to cheat me. A few years back they made me pay the installation charges and then after few months they came back saying service is not feasible in my area and i should cancel the service.

Fews months later they sent an aged sales man to my house who requested me to take back the service and assured me that there will no issues in the service. And now they are trying to repeat the same thing.

My internet stopped working since 01 june 2017. Despite my numerous follow ups no action was taken by the team to solve this except for slamming bills month after month. I even wrote to the email service team to cancel the connection if they are unable to provide service but even to that there was no response. From the attachment you can see how they reply to my emails only once in a month.

After couple of months i got a call from the collection person asking me to clear the outstanding to whom i explained the connectivity issue. She was courteous enough and took an extra effort to check with the technical team what the issue was and kept updating me regularly. Finally she called back saying she got an update from the tech team that there were some rent and other issues at my area which will take a few months to get resolved and that the tech team has suggested me to cancel the service as it is no longer feasible. She understood the whole issue but unfortunately she had no authority to reverse the charges.

I have been waiting till now to hear from the email support team as those are the people who seem to have the authority but the seem so busy in copying pasting their same old responses to the customers every time they write.

I have written from customer care to nodal officer to appellate to whom not but there has been no response. Please read the emails in the attachment.

I owe nothing to you guys because your connection hardly worked for 2 to four days during the period of three months.

User id:[protected]

Regards
Naveed