[Resolved]  Reliance Communications — Free data usage limit revised without information.(Post Paid)

Address:	723101
Website:	www.rcom.co.in

Dear Rcom,


My Reliance mobile no- [protected]. My data free usage limit has been revised from 4GB to 2GB without intimation. My last month bill is attached with this for reference where you can clearly see about 4GB free!

Resulting high unbilled amount. Even no notification at the time o[censored]sage! Direct high bill amount at the time of bill generated!

My question are as below:

1. Where I will get such amount for payment?
2. Who will pay this?

3. Why such changes in account without any intimations? Even not a single SMS notification?!?
4. Will any subscriber will stay with us/Rcom with such types of behaviors??
5. Customer care even not taking complain for the same! Really Strange?!?

Chat details with Customer care is attached below for reference:

Debabrata: Hi
Reliance Live Chat: Connection established.
Reliance Live Chat: Initiating Call, Please Wait.
Reliance Live Chat: Welcome to Reliance Live Chat
Reliance Live Chat: http://www.rcom.co.in
Reliance Live Chat: Connecting... An agent will be with you shortly.
Reliance Live Chat: Welcome to Reliance Live Chat.
Debabrata: Good Morning
Tarannum Gautam : Good Morning !Debabrata, Let me confirm your number is [protected], is it correct ?
Debabrata: Yes
Tarannum Gautam : How may I assist you?
Debabrata: Pls check my unbilled amount. its high reason
Tarannum Gautam : Surely i will assist you for the same
Tarannum Gautam : Your unbilled amount is Rs. 2272.46
Debabrata: yes
Debabrata: reason??
Tarannum Gautam : For Unbilled Usage, SMS "UNBILLED" to 55444 OR Dial *222*1#, *222*1*1# (Only for GSM).Its Toll Free.RCOM
Tarannum Gautam : Unbilled usage is the amount that not yet been billed.
It is an approximate amount figure and normally comprises o[censored]sage charges(voice calls, sms Reliance world).
This does not include any monthly rental.
This amount is before 4 hours Appropriately amount in which your monthly rental and service tax is not included.
Debabrata: I know
Tarannum Gautam : We do not have details o[censored]nbilled amount you can get the same once your bill will get generate.
Debabrata: Sad
Tarannum Gautam : Is there any thing else I am assist you with?
Debabrata: Yes
Debabrata: What amount of data free in my account?
Tarannum Gautam : You will get 2GB data
Debabrata: pls check my previous billing cycle
Debabrata: It was 4 GB!
Tarannum Gautam : it has been revised now, you will get 2 GB from now
Debabrata: Revised without information??
Debabrata: Why Rcom doing such thing?
Debabrata: Will any subscriber stay with this types of behavior??
Tarannum Gautam : Sorry sir, it has been revised now
Debabrata: Only Sorry??
Debabrata: Why no notification for the same??
Debabrata: I mean earlier notification??
Tarannum Gautam : I will take the feedback for the same
Debabrata: Where will I get 2000 rupees??
Debabrata: How can I paid the same??
Debabrata: Take complain for the same and give me complain reference no.
Tarannum Gautam : sorry sir, this change is happened for eeveryone
Reliance Live Chat: [Agent did not receive your message]
Debabrata: really Strange!
Debabrata: I will go to legal department!
Debabrata: Really Strange!
Debabrata: Give me complain no please!
Tarannum Gautam : I will take your feedback for the same
Tarannum Gautam : Be rest assured'
Debabrata: Ok
Tarannum Gautam : Is there any thing else I am assist you with?
Debabrata: No!
Tarannum Gautam : Thank you for choosing Reliance.
It was a pleasure to assist you.
Have a great day ahead.
Bye.


Requested to you kindly look into this matter. I am an old Reliance Post-Paid subscriber too.


Thanks
Debabrata Das