[Resolved]  Reliance Communications — Getting bill without using the number

Address:Valsad, Gujarat, 396191
Website:reliance communications

Hello, I had a reliance postpaid connection, but two months back my phone was damaged and so was the reliance postpaid sim ([protected]). I immediately applied for my number cancellation and also submitted the required documents to the reliance store. they said the number will be terminated in 7-10 days. but still I received the monthly bill without even using the sim. still I paid the bill, but then next month I received another bill. I even got a call from reliance saying I have to pay bill, I told them my number is not in use since last month then how can I get bill without using the sim also if my number was damaged in water, don't you people see if my number is working or not. the person said I have to pay bill and I have to cancel my number by going at the reliance store. I said I have already applied for cancellation but no reply from the person. Now today I received an sms saying a legal notice is issued to me because I have not paid the bill. Dear reliance people please check I have all my dues cleared and I REQUEST YOU TO PLEASE CANCEL MY NUMBER as I don't even have the sim. how can you people generate bill when the sim is not giving any signal and is not in use since 3 months. its totally damaged in water. please Check what is the problem in your system. AND PLEASE DO NOT SEND ME ANY BILL FROM NEXT MONTH. AND PLEASE CHECK I HAVE ALL MY DUES CLEARED. and please now don't ask me to go to the reliance store to cancel my number. I will go anywhere to cancel my number now. I have already done it lot of times.
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Jun 5, 2017
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
May 05, 2017
Reliance Communications Customer Care's response
Dear Jayesh,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
May 15, 2017
Updated by jayesh nair
Dear reliance communications, regarding my complaint, I received a call from your executive and I described my problem regarding the usage bill that I am receiving, she assured me that my problem will be resolved and my number will be stopped as I am not using the sim since last 3 months, I thought the problem will be solved. but today I received email from reliance with attached bill for the reliance number [protected], I mean what is this.
how is this possible. just check your systems, because my sim is inactive since last 3 months, and also I have paid my all bills till the last complaint that I submitted. now I will not pay any bills. so please don't send any bill on my number or address. and you people threatened me by saying that a legal notice will be sent and I have to pay bill. why do I have to pay bill when my sim is inactive. do you charge bills on inactive numbers too? I will not pay any bills. because my sim is inactive since last 3 months and I have not used it. so please don't do this. and check your systems.
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