[Resolved] Reliance Communications — Getting bill without using the number | |||||
Hello, I had a reliance postpaid connection, but two months back my phone was damaged and so was the reliance postpaid sim ([protected]). I immediately applied for my number cancellation and also submitted the required documents to the reliance store. they said the number will be terminated in 7-10 days. but still I received the monthly bill without even using the sim. still I paid the bill, but then next month I received another bill. I even got a call from reliance saying I have to pay bill, I told them my number is not in use since last month then how can I get bill without using the sim also if my number was damaged in water, don't you people see if my number is working or not. the person said I have to pay bill and I have to cancel my number by going at the reliance store. I said I have already applied for cancellation but no reply from the person. Now today I received an sms saying a legal notice is issued to me because I have not paid the bill. Dear reliance people please check I have all my dues cleared and I REQUEST YOU TO PLEASE CANCEL MY NUMBER as I don't even have the sim. how can you people generate bill when the sim is not giving any signal and is not in use since 3 months. its totally damaged in water. please Check what is the problem in your system. AND PLEASE DO NOT SEND ME ANY BILL FROM NEXT MONTH. AND PLEASE CHECK I HAVE ALL MY DUES CLEARED. and please now don't ask me to go to the reliance store to cancel my number. I will go anywhere to cancel my number now. I have already done it lot of times. Was this information helpful? | |||||
Jun 5, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support May 05, 2017 Reliance Communications Customer Care's response Dear Jayesh, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||||
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