[Resolved] Reliance Communications — Getting bill without using the sim.

jayesh nair

Address:

Valsad, Gujarat, 396191

Hello my name is jayesh nair. I want to submit a complaint regarding reliance communications,
I had reliance postpaid sim ([protected]) which is registered on my mother's name. (Jasuben nair)
The sim is inactive since last 3 months. As the phone was lost along with the sim. And since then the number is inactive. Because we tried calling the number several times and it shows no network. So how can you people charge bill on this number. As it is inactive. And not in use. Also i submitted all the necessary document to your so called reliance store for terminating the service of my number. And still today you are sending email regarding the bill payment. Are you people crazy. Cant you see on your network that this number is totally inactive. Ofcourse you can see. So please look into your systems and see if the number is active or not. And how can you people prepare bill. When the number is inactive. Isn't this called loot.
Please check your system. And don't threaten innocent people by saying that a legal notice will be sent and you have to pay your bills. Well yes i will pay the bill but show me from if my number was active and working all these days. If it was active i will pay bills. It is not active since it was stolen it was lost in a train. So please check all your systems. And contact me [protected]
And yes i will not pay the bills generated. And yes i have already paid my last bill. Which i used.

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Jun 20, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

May 18, 2017

Reliance Communications Customer Care's response Dear Jayesh,

Our customer service team has informed us that your concerns have been addressed. Do let us know if there is anything else we can help you.

Regards,
Reliance Communications

Jun 16, 2017

Updated by jayesh nair Dear reliance communications customer care,
last month I posted a complaint regarding the phone bills for my numbers [protected] and [protected]
as discussed last month about the the bills of these numbers which I have not even used and still I received bills on this numbers. as I said these both numbers have been damaged and I am not using these numbers since last 3 months and still you people as sending bills after bills. and last month I cleared all the bills that you people said me to pay for terminating these two numbers. after paying for those bills last month your executives assured me that my numbers will be terminated as they are notified in the system regarding the termination. I even received a call from you executive regarding the complaint last month and even that person said that the numbers will be terminated.
but now after a month you have again sent me email showing bills on both numbers for this past one month.. how stupid and irresponsible and such a big cheating is this. when I paid and cleared all my due amount last month for terminating the numbers and you people said that the numbers will be terminated, and then this happens.. what is all this. such big company and still doing this kind of cheating. I am not going to pay a single penny now. this is so stupid when the sim card have been damaged, how can you people still generate bills? when the person is not using the network. you people just generate the bills because that person once registered in your so called reliance connection. cant you people see if the sim is active or not.. three months before both the sims where damaged accidently and you reliance people are generating bills on these number, wow I mean such big cheat this is. i want an answer, why have i received bills on both numbers after a month of terminating the numbers. and now please don't say you have not received any complaint regarding terminating the numbers and i have to pay the given bills. i will not pay the amount you have generated as usage charges. please check your system, update your system, if not throw all your system.