Reliance Communications — Harassing bill payment reminders although payment is done

Address:

Bangalore, Karnataka

Hi Consumer Complaint Forum Executives, I have been using a reliance gsm number([protected]) since year 2011. On Feb-7 2015, I request for migrating from postpaid to prepaid. They asked me to pay the till date outstanding amount such that it can be done as per the migration procedure. Hence I paid Rs.538 and the number got converted into prepaid in few hours. On Feb-24 2015 I got 2 emails from reliance related to this number. First one stating that this month's CCSI(Credit Card Standing Instruction) amount is Rs.0 Dear Customer, Thank you for opting for Credit Card Standing Instruction (CCSI) facility for payment of your Reliance phone bills. This is to inform you that your Reliance bill is due and following are the details: Biller Name : Reliance Communications Ltd. Reliance No. Mobile No (RIM no) with STD code: [protected] Billing account number:[protected] Amount (Rs.) : 0.00 Due Date : 5th March 2015 Please note that this bill will be processed through CCSI subject to availability of free, clear and available limit in your Credit Card at the time of processing. For any assistance, please write to [protected]@billdesk.com Regards, BillDesk Customer Support Then in few minutes I got another email containing "Monthly Bill Invoice Number :[protected] A/c :[protected]" which has the following information... Relationship No. :[protected] Bill Period :[protected] to[protected] Bill Date : 15-Feb-15 Bill No. :[protected] Tariff Plan: RGSIMPLYUNLTD599N Name Credit Limit : 5000 Previous Dues: 1063.66 Payments: 1064.00 Adjustments: 0.00 Current Charges: 528.73 Total Amount Due: 528.00 Due Date: 05-Mar-15 Amount Payable After Due Date: 528.00 So, I thought Reliance is so good that after migration also it is sending me the last usage details. But I was wrong when they started calling and sending threatening emails that pay in 3 days or face Legal issues. I have been replying to emails that I have made payment before the migration. And it is not possible to migrate without clearing the till date outstanding as per the procedure. Even I said them to proceed with legal and I am ready to face it. Luckily : Email from reliance stating that CCSI of amount 0 is to be paid. Unluckily : I do not keep bills with me after one month. At every month end I go through the documents and destroy the unnecessary things. I felt it as unnecessary by seeing the amount zero in the CCSI email. Today again they have sent me an email stating it as auto-generated and do not reply. That states the following: Relationship No:[protected] RIM No: [protected] Amount Due: 528/- Dear Sir / Madam, As our privileged customer, you have used the telecommunication services provided by us. It is regrettable that despite reminders the payment of Rs.528 /- is still due in your account. You will appreciate that our obligation, as an operator, is to provide you with a network to make and receive calls. You, as a subscriber, are obliged to pay for the use of the network. By this notice we call upon you to pay the above-referred amount, being Service Charges due and payable, to the Company within 3 days from the date of receipt of this notice. To avoid any legal actions in near future request you to clear the dues. Please make the payment, through DD / Pay Order, in favor of “RCIL[protected]” payable at Bangalore not later than 3 days of receipt of this notice. The payment of Service Charges may also be made at our authorized Web Worlds / Web World Express/to our visiting representative. For further clarification you may contact [protected]@[protected] Yours faithfully, Reliance Communications Infrastructure Ltd When I called the email mentioned number, she asked me to visit reliance outlet. Although I have already visited 1-2 times each month regarding the issue, I thought that this lady is trying to help me, so I left all work and reached there. She talked with the reliance outlet lady(of CMH road, Bangalore) something in Kannada which I did not understand. Later she told me that she would be sending executive to collect the cheque. When I asked her cheque is for what, I have already made the payment, she is saying that migration procedure takes more than a month, so you need to pay for that period. Then I asked her that the bill referred in email states the billing period is as per the usage and not for any extra days. Then she said that you are making stories I do not have time to listen to that. I work as a software engineer in a reputed MNC, and I do not feel Rs.528 is a big amount and make the payment right away. But, paying twice for the same service is not satisfying my mind. If this forum decides that I should pay, I shall pay it. Only reason I am a bit weak in the case is that I have not kept the bill. Whereas the strongest reason for not paying is that I have already paid and they have sent me email also stating Rs.0 in CCSI. And the number also got migrated. As per my understanding without paying it can never happen. But, now they are stating that it can happen. I am clueless. All these communications from them are harassing me a lot and disturbing my state of mind. Regards, Satya [protected] (Please call to this number if required)