[Resolved]  Reliance Communications — Harassment getting netconnect replaced and no waiver offered for out of service period.

Address:

Kurukshetra, Haryana, 136118

Myself J K Arora owns the Reliance netconnect dongle no. [protected]. It got damaged on 30th January and I submitted the same to the nearest Service Centre named NANAK COMMUNiCATION, GANDHI MARKET, AMBALA CANTT., HARYANA on 1st Feb 2016 and after multiple calls and harassment I finally got it replaced on 18th Feb under warranty(after 18 days, not justified).

Even the activation was not done by the service provider and I still had to go to service provider and get it done, which again took 2 days (don't know why it took 2 days to update the new RSN no in the system which is 2 mins job). Finally today I got the dongle in working condition. It means for 22 days in total I was not able to seek the services.

Both service centre and service provider were assuring me the waiver for out of service period. But today when I called the customer care number and asked for the waiver or extension of days for the period of non service, he simply denied saying they can't do the same because I hold the advance rental plan and they can't offer me any monetary waiver. But I would have had the normal postpaid connection, I would have got the waiver.

I am completely shocked for this illogical comment that the person holding Advance rental plan can't avail any sort of waiver and on the other hand person paying every month end can get the waiver. How illogical is this?. Person who has already paid for 3 months can't avail the waiver and the person who has to pay post month usage can get the waiver because he is having some outstanding amount and waiver against that can be possible. Is this justified or make sense from anywhere?

I was told by the service provider that I should get the waiver when I will opt for the advance rental plan next time for the amount calculated for days of non service.

Kindly help me out with any justified reason for not offering the waiver for the advance rental customers.