[Resolved] Reliance Communications — I am unable to upgrade my phone number from 3G to 4G | |||
I am a Reliance com.. customer from past 4 years. I was having a postpaid number which is [protected]. Last year I submitted a request to change my number from postpaid to prepaid. My number has now status of prepaid number. Now the problem which I am facing right now is that I am unable to upgrade my number from 3G to 4G. I have requested several times to local Reliance store but got no resolution instead I got a response from them that your number has mistakenly changed from mobile number to Data Card, so we will be unable to upgrade your number. Even I called at Chandigarh regional office, the response I got them was same. Where is my fault?? Now you tell me that will I continue using this number as 3G for rest of my life and won't be able to upgrade? There must be way for this sort of problem as your officer did this wrong to me and I am now facing the problem just because of stupid thing. Waiting for your response Was this information helpful? | |||
Jul 9, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jun 02, 2017 Reliance Communications Customer Care's response Dear Kapil, We have noted your and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Jun 07, 2017 Reliance Communications Customer Care's response Dear Kapil, Our customer service team has been trying to get in touch with you on the above mentioned number, however, there was no proper response from your end. Hence, request you to share an alternate contact number or a preferable time, so that we can successfully contact you to address your concerns. Regards, Reliance Communications | |||
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