Reliance Communications — Inability to pay bills online- new security feature with no one knowing what to do

Address:

Dhanbad, Jharkhand

I am trying to make payment for my bill for the month of April 2014 for phone no [protected] is for the amount of Rs 412. When trying to pay it online it gives an extra security step which says a one time password will be sent which needs to be entered in order to complete the online payment. I did not get any one time password on my phone sent to me and am clueless what to enter to complete the payment. I have called *222 several times and get no response- NO ONE KNOWS what is to be done.( and this call is charged) Ultimately I went to a retailer ( on April 27th)who handles pre and post paid charges for Reliance and gave Rs500 in cash to make the payment for my phone. NOW reliance is calling me 15 times to indicate that payment has not been received. WHAT KIND OF SERVICE IS THIS. IF YOU GUYS DO NOT UNDERSTAND HOW TO RESOLVE AN ISSUE FOR MAKING A PAYMENT USING ONLINE SYSTEM AND DO NOT HAVE ANY PHYSICAL CENTERS TO MAKE PAYMENT, HOW DO YOU EXPECT CUSTOMERS TO MAKE THE PAYMENT? All the Reliance person calling up is interested in is to get this months payment and finding out if I would refer this service to someone else. WITH THIS RIDICULOUS service even I would not want to continue with RELIANCE PLEASE GET MY PAYMENT ISSUE RESOLVED AT THE EARLIEST. Even *222 charges customers for the calls and IS NEVER ABLE TO PROVIDE EVEN CLOSE TO SATISFACTORY RESPONSE. PLEASE RESOLVE THIS MATTER AT THE EARLIEST. Per the retailer my phone payment has already been made. Please check and respond asap. This new security feature is introduced after march 25th. How and where should I get the one time password to complete the payment. Look in the logs, the payment attempt failed multiple times. Dr TN Singh