[Resolved] Reliance Communications — Internet balance

rakesh6215

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700060

I have recharged my no. on 8th Aug 2016 for 3G data. I checked my offer before on *129#. I was supposed to get 2GB 3G data. But when I recharged I got only 1.75GB data. The same day I made complain on customer care. She registered my compliant (complain n:[protected]saying that this will be resolved within 4 days i.e by 12th of August 2016. But after complaining again and again on 16th August they sent message saying that problem resolved. But when I checked my balance still same.
I asked customer care for this, now they are saying you are supposed to get only 1.75 GB net. I said them about the offer. Now they are not considering. I want my data back as soon as possible.

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Sep 26, 2016

Complaint marked as Resolved

They contacted me and after listening all the problems which I faced they have credited the same in my number. But again they have done something in my number that I am not able to contact customer care with my number. I have to call customer care with another reliance number. I asked them to resolve this also. But they hve not done any thing regarding this. Thank you.

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2016

Reliance Communications Customer Care's response Dear Rakesh,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Aug 19, 2016

Updated by rakesh6215 Thank you, my problem resolved. But have taken a lot of time.