[Resolved]  Reliance Communications — Internet data connection cancelled before validity expires and without prior information

Address:	682002
Website:	www.rcom.co.in

On 27 August 2015, I, Francis Thaliyacherry, recharged my Reliance data Card No. "[protected]" for Rs. 1947 after discussing with the customer care, retail shop and the retail collection executive of Reliance Communications, since it was an offer "Independence Day Offer”- For Rs. 1947 they offered me 69GB Data for 69 Days Validity". The validity of this package expires only on 3rd of November 2015. But by 5th of October 2015 (after 39 days), all the balance data, i.e., almost 55GB lapsed from my Data card without any information. I requested the customer care to raise a complaint and solve it as early as possible, since i have some important works to do at home. Instead of giving the complaint number, one customer care executive gave me the interaction number #[protected] and ensuring me that some executive will call from billing department to solve this issue. But nothing happened for two days. Again I called the customer care and asked to raise a complaint. Then they asked me to keep a balance of Rs.25 to check the Data usage. I did so and waited for the data usage report for some more days. Nothing happened. This calling and complaining continued for all alternative days. whenever i request them to raise a complaint they started raising it and gave me these complaint numbers #[protected], #[protected] #[protected] #[protected]. Other than giving these numbers nothing had happened to solve this lapse of data. Whenever I check the status, they kept telling that they didn’t find any problem and no lapse in data and case closed. Finally I checked with Reliance Communication office at DD Tower, Kaloor, Cochin.
Mr. Solomon (Executive of Reliance Communications) checked and found the data lapsed in my account on 5th October. He ensured that the case will be resolved within 24 hours and promising me that he will call me back as soon as it gets resolved. For one week nothing happened to this case. On[protected], again i called Mr. Solomon to check the status of this case. And he replied that he had passed the case to backend department, they will clear this issue as early as possible, but he doesn’t know and doesn’t have any idea about when this case will be resolved and even the backend can’t ensure, when it will be resolved. Nobody is taking responsibility