[Resolved] Reliance Communications — Internet not working since last 12 days

Jay051

from Indore, Madhya Pradesh

Address:	380001
Website:	www.rcom.co.in

My name is Jay(Reliance broadband userid[protected] from Ahmedabad) and I am regular paying Reliance broadband customer.My Internet not working since last 12 days, I complain about issue(complaint id[protected].
I only got a call but no solution for a problem.All connection are dead in our building, technical team is irresponsible and that's bad for a brand like Reliance.

Due to this issue my bill payment date is also gone and now I have to pay fine for late bill payment, this is really bad for brand like Reliance as regular customer has to wait for so long to solve their complain.

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May 21, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2017

Reliance Communications Customer Care's response Dear Jay,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Jan 31, 2017

Reliance Communications Customer Care's response Dear Jay,

Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.

Regards,
Reliance Communications

Feb 13, 2017

Updated by Jay051 Broadband not working since last one month.
userid[protected]

No solution and complaint closed without any solution after 21 days(complaint id[protected].I also registered second complaint(id[protected] which is closed without solution. my third complaint id is[protected] and no solution.my forth complaint id[protected].
Team is closing complaint without a solution and destroying value of Reliance.