[Resolved]  Reliance Communications — internet slow and longest renewal time

Address:Mumbai City, Maharashtra
Website:www.rcom.co.in

My prepaid reliance no. Is [protected]. Last month, there was a special offer for me, i. E. On 70/- rupees recharge, u get 56/- rupees talk time and 1 year daily 1gb, 2g internet data.
I got it activated on 16th august'2017. I got the benefits too, but i am very displeased with the internet speed and it's daily renewal longest time.
I can understand it's 2g, still it's worse than other 2g networks i have been using.
Secondly, every midnight, when it's daily validity gets expired, it takes 3-4 hours to get renewed, and sometimes even more than this.
Through the day, one keeps busy, and it's only at night, that you get time to use internet, but to my disappointment, it takes never ending time to get reactivated.
And by the time of it's renewal, it's already wee hours of the day.
It's been close to month, yet this issue not been resolved, instead it's getting worse with more long hours to keep waiting ' for the internet to work again. Last night, it got activated at 5 o'clock in the morning.
What's the use of such offers if it doesn't serve the purpose.
Reliance telecom does give great offers, but they are beyond practicality.
I am truly pissed about it.
Kindly provide a solution to this issue. Otherwise it's better to pay little more for other networks, and enjoy hassle free offers on uninterrupted internet usage.
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Oct 13, 2017
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Sep 10, 2017
Updated by Shivkivani
My reliance prepaid no. Is [protected]. I got an offer of 20 paise all calls per minute for 90 days on rs 8/- recharge. I got my no. Recharged with this offer on 31 march"2017.
These messages were sent from reliance..
1) recharge rs8 successful. All local n std mobile n landline calls at 20p min credited into your account for 8 days.
2) congratulations, now you can make all calls at 20p min at any network for 90 days on successful recharge of rs.8 rcom.
3) congratulation! 8stv has been successfully activated on your phone. Thank you. Reliance
This offer worked successfully for the first 8 days, but after that period, the calls are charged at 1rupee and 20 paise/minute.
This was a special offer on my number, and despite receiving the confirmation message from reliance for activating this offer for 90 days at low tariff, how can i be charged higher for my calls???
It's absolutely nonsense. Every 15 days, there's one or another issue arising, say it be slow network and long hours for daily renewal of internet data, and now false promised offers.
Need a resolution over it.
Don't have ample time to keep writing to you guys.
Improve your services.
Soon extend the promised 90 days validity for all calls at 20 paisa/min on my no.
Truly a disappointment.
Verified Support
Sep 11, 2017
Reliance Communications Customer Care's response
Dear Customer,

We have noted your concern and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Verified Support
Sep 12, 2017
Reliance Communications Customer Care's response
Dear Shivkivani,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Sep 12, 2017
Updated by Shivkivani
Till now, no resolution been provided for my complaint of 8/- rupees call rate pack.
Today too, when I made a call, I was charged 1rupee 20 paise/ min.
RELIANCE is a fraudulent company. Firstly they give Special offers, and when u get it recharged, they discontinue the offers after a while.
SHAME ON YOU...WHAT A CHEAP WAY TO MAKE FAST MONEY.
I need a quick positive response.
Can't loose my hard earned money on higher call charges, irrespective of getting the call pack recharged.
Sep 15, 2017
Updated by Shivkivani
What are you guys waiting for?????
Till now there's no resolution. Still I am being charged 1rupee and 20 paisa per min fory calls.
RELIANCE IS GREAT AT MAKING PEOPLE FOOL.
TO SAVE YOURSELF FROM THIS NEVER ENDING TURMOIL, THE BEST WAY IS TO GET YOUR MOBILE NO. PORT OUT FROM RELIANCE TO A MUCH RELIABLE NETWORK.
Sep 17, 2017
Updated by Shivkivani
Been days since I registered a complaint here regarding my call pack. Yet there is no resolution to it.
Do I have to wait till ages?
Really fed up with Reliance Telecom.
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