Reliance Communications — Invalid bill and disconnection of postpaid data card

Address:

Jaipur, Rajasthan, 302006

I write to submit that i switched to ur 4g wi-pod when my reliance postpaid data card connection ([protected]) was disconnected. Before switching to 4g, i asked to customer care and your sodala, jaipur store that my plan that was of rs. 999 would be continued in 4g or i will have to do sonething for it? Both said u need not to do anything, ur plan would be same.
After 2 days my net was disconnected and when i asked to customer care they said that u'll hav to pay rs. 2000 in addition to ur bill (Rs. 1138.00). Bcoz ur plan has been automatically changed. Since 2 o' clock, i am continuously talking to ur customer care executives (Vikas, roshni etc). When i forced them numerous times to transfer the call to senoirs then one of supervisors (Female, didnt tel her name) convinced me that you submit ur bill (Rs. 1138.00) and ur net will be continued and rest rs 2000 will be waived off as this is our (Company) error.
Then i submitted rs 1200 against bill bt my net was nt continued. Then i talked to vikas and he said u'll receive a call till 8pm. Bt i didnt. Again i called and talked to one of supervisors mr. Shubhanker and he said that ur due amount is rs. 3300.00/-. Suddenly u increased the amount and my net is not working since 2pm.

So kindly tell me whose mistake is this? This is entirely ur company mistake and u are responsible for it.

There is no one to listen and act against it. Why r u making fool o[censored]r valuable customers. Is this ur plan to earn money and make profit from customers who are believing you and purchasing ur wi-fi and connection.

If there is any one to take action on it, kindly look into this matter and waive off the amount and continue my connection.

Hope for justice.

Praveen chawla