[Resolved]  Reliance Communications — Invalid Deduction For VAS from my account

Address:

Jaipur, Rajasthan

Sir, i have been using reliance network from quite some time now and in recent times it has started deducting my main balance for some or the other VAS services that i have not subscribed.Recently i have recharges my number with 500rs and since then reliance is deducting Rs1 for some video store services that i have never subscribed.It is to be noted that there is no particular fashion in which they will deduct the amount as on 23rd oct 2014 they deducted the amount 2 times a day, and rs 1 each on 15th, 17th, 21st, 24th, i tried customer care no at *333 already but the IVR machine always hungs up on me.Earlier when this happened the person at the customer care told me to call within 3 days to refund the amount but from last three days i have been trying to contact reliance regularly but my call always gets disconnected when the IVR is trying to connect me to the agent.Earlier i got a problem that reliance deducted amount for random VAS services and subcriptions that i never used and never subscribed.On few instances they returned me the amount and i requested them to unsubscribe me from any of the VAS services and the floor supervisor assured me that no more amount will be charged but this coontinues to happen even after that.But this is unbeareable now.They also charged me 50p/3min for calling on customer care for the reason that i was nt responsible for.Why would i pay for calling customer care for getting my money back.If it was so they would have not refunded the amount.Please provide me a valid solution as soon as possible or i may have to take a legal action because i am being offended from quite long now.My registered reliance gsm number is [protected].