[Resolved]  Reliance Communications — Irresponsibilty of customer care representative

Address:Mumbai City, Maharashtra, 400710
Website:www.rcom.co.in

I am raaj my reliance mobile number is [protected], i made a complaint to the customer care representative through 198 toll free regarding issue of incoming calls for my mother number, but the representative named karthi used bad words, misbehaved and blocked my number from contacting the customer care further, i checked the customer care number and called 30333333 and a woman representative took the phone and did the same i raised the complaints many times, so she also blocked my number. This is not fair. I need a real solution for my problem theses people doesn't know to behave with people.

I don't know how reliance is giving the voice support contracts to these people. I need the solution for me and my mother number. Please remove the block you have made and rectify the incoming calls issue in mother number. I am ready to give further complaints to court if it is not resolved further
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Oct 14, 2016
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
May 26, 2016
Reliance Communications Customer Care's response
Dear Raaj,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Complaint comments 

Comments

Dear Raaj,

We are happy to affirm that the aforementioned concern has been discussed & resolved to your satisfaction. Let us take this opportunity to assure you that we are always at your service and would love to assist again, if required.

Regards,
Reliance Communications

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