Reliance Communications — jio prime online recharge rs.99.00 amount deducted from my sbi account but jio merchant refused.

Address:

603319

I bring to your kind notice that i made transaction on jio.com website through sbi net banking using user id and password for rs 99.00 (For jio membership) on 01.03.2017.
The above transaction is in connection with any one of jio numbers
[protected] and [protected].

Later i confirmed with bank.
Bank give online sbi complaint/ resolution status against my ticket no. Pt[protected] dated 30.7.2017

“ as confirmed with merchant transaction id igaawrprq5 has been successful and settled on 02.3.2017 with ref. No. Du68206248. For further details kindly contact your merchant”.

But, the merchant jio.com against my service request no. Sr00000byua1 stated that we couldn’t trace your transaction as per our records.

Further my bank statement shows particulars to debit rs.99.00 as” to transfer, inb reliance jio infocom bill_rejioi payments ref no. Hsbi[protected]igaawrprq5'

I request you to kindly do the needful in this regard for refund.
With regards,
M. Sugumar, melmaruvathur, tn
Dt.18.8.2017