Reliance Communications — Jio Sim not delivered but my jio coupon showing redeemed

Address:

Bangalore, Karnataka, 560029

I had generated coupon for jio sim 2 month back, but till now i have not got my jio sim. And now my coupon is marked "redeemed". I called customer care, they told me to go to nearest reliance outlet. When i went there, reliance outlet people told me to register my complaint and they will call on my mobile once the problem is resolved. But it has been almost 3 weeks and i have not got any call. Worst service of reliance. Very few people are able to get the jio sim genuinely, others are purchasing from the market. Is this the free sim service you promised to us or just fooling around innocent people.