Reliance Communications — Laptop service issue

Address:

Kozhikode, Kerala, 673003

I had raised a complaint and one of the resq team called me by phone and told my issue will be solved, and i need to go to the same service centre again, but when i went there they didnt get any information regarding this.
This is the mail i got from resq
"Dear Sir,

Thank you for your Email..

We sincerely apologize for the inconvenience caused to you.

We have created a service ticket number : [protected] to acknowledge receipt of your E-Mail and after our conversation

We have taken your Complaint Our team According to the appointment given, Engineer will be addressing this request at the earliest.

Thanking and assuring you for best services always .

Thanks & Regards,
Ankita.Shirwadkar
Customer Support Team-Reliance Digital"

Thanks
Ali
91 [protected]