[Resolved]  Reliance Communications Limited — Amount deducted more than RS.400 with out any reson

Pathetic Service By RCOM

I tried connecting customer service executive on 8/9/2014, as RCOM has deducted more than Rs. 320/- from my connection…. prepaid balance. From my half an hour’s effort finally I was successful in connecting one executive, where he said balance got deducted due to some technical error and it would be credited in 48 hours.

I couldn’t wait for 48 hours and why should I? Why your bloody service is so slow? No one give proper answer

On 9/sep/2014 I can try to reach them but again it took me nearly 20 minutes to connect them. Some executive picked and said I have to wait till 48 hours i.e. by tomorrow. I was not ready and asked her to transfer call to her senior, no wonder, she said she is transferring, I was on hold for again 20 minutes… and finally ended the call.

Finally I decided to post on website but I thought they would resolve by 9th so I waited and did again recharge of RS.220 and other Rs30 on 9th suddenly same error occur again now this was too much I called them again same process to reach the concern which took nearly 45 mins I asked them to forward me message of my new complain also but I dint receive ref number……..i called in the night at 8 pm on 9/sep again…that I dint got any ref number for my second deductions he said he will forward me but still not receive till the date 10/sep/2014

I have used many connections but never had such a bad experience. I recommend never opt for reliance service.

Contact no.: [protected]
Service request number: 22474857

Pathetic Service By RCOM

I tried connecting customer service executive on 8/9/2014, as RCOM has deducted more than Rs. 320/- from my connection…. prepaid balance. From my half an hour’s effort finally I was successful in connecting one executive, where he said balance got deducted due to some technical error and it would be credited in 48 hours.

I couldn’t wait for 48 hours and why should I? Why your bloody service is so slow? No one give proper answer

On 9/sep/2014 I can try to reach them but again it took me nearly 20 minutes to connect them. Some executive picked and said I have to wait till 48 hours i.e. by tomorrow. I was not ready and asked her to transfer call to her senior, no wonder, she said she is transferring, I was on hold for again 20 minutes… and finally ended the call.

Finally I decided to post on website but I thought they would resolve by 9th so I waited and did again recharge of RS.220 and other Rs30 on 9th suddenly same error occur again now this was too much I called them again same process to reach the concern which took nearly 45 mins I asked them to forward me message of my new complain also but I dint receive ref number……..i called in the night at 8 pm on 9/sep again…that I dint got any ref number for my second deductions he said he will forward me but still not receive till the date 10/sep/2014

I have used many connections but never had such a bad experience. I recommend never opt for reliance service.

Contact no.: [protected]
Service request number: 22474857

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

No one is responding from reliance communications I have not yet receive any call...also having said that I got a message from reliance that my complain has been processed so I started using my phone again...again same error occurs amount of Rs.30/- deducted again ????

Why it is not taken seriously

Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications