Reliance Communications Limited — Bill plan changed without notice for 4g and bill sent

Address:

411001

Reliance data card no. [protected] bill plan rs. 918.00 every month (usage of 10gb at higher speed thereafter at lower speed)

I am using reliance net connect broadband since 6+ yrs now from reliance comm. however, in may / june 2016 they had upgraded to 4g and asked to purchase the new dongle as the cdma would stop working.

It was clearly intimated during may / june 2016 before going ahead with 4g that the same bill plan will be continued and we need not pay any extra for this 4g service expect the dongle. (please listen all communication during may / june 2016 at reliance customer care where your staff have clearly mentioned that. even your outlet at mgroad, nr. poolgate, pune have mentioned the same thing).

However, on 31st july 2016 when i received the bill, the bill was not the same and charged @ rs. 2, 368.00 for usage above 10gb. when i called customer care, they said that since you have used more the bill has come.

I asked them when have they intimated that the bill plans would be changed for 4g and select what plan you needed. they have not informed in any way that the bill plan would be changed or anything like this. i have also informed them that i would be paying only the regular bill that i was previously getting and to revise the same and send again. they asked me to email the query which has been done.

I have emailed reliance communication on rcom. [protected]@relianceebill.com, [protected]@relianceada.com, 'rcomappellateauthority. [protected]@relianceada.com' but have not received any reply to this.

Please resolve the issue. i am ready to continue since last 6yrs i have not faced much of a problem, however, if they start something new its there duty to inform everything clearly. i have also paid rs. 900.00 for the dongle they send me.