[Resolved] Reliance Communications Limited — Complaint regarding unsuccessful transaction due to technical fault and deduction of money twice | |||
iam the Relaince user of west bengal Area At around 12:03 am[protected] i have try to recharge with the value of Rs 78 during the transaction it is being showed that transaction is being failed due to technical reason which is unknown to me. I have try to recharge Rs 78 in this no. [protected] (Prena khawas's No. my friend) but the transaction is being failed and money is deducted from my account. Again after 5 minutes i have tried to recharge [protected] with the same value and it was successful transaction. Pls find the On-line recharge receipt of the successful transaction for your ready reference Rs 78 plan is for Night free calls for 28 days(11:00 to 6:00) i have made two transaction with the my online banking system out of which 1 was unsuccessful and other was successful. As i have tried to talk with the local customer care, they stating that two time recharge is being done but my question is this is due to the technical fault of the reliance so they should return back the money. But when i have seen my bank statement my money is being deducted twice. i want my money back for the unsuccessful transaction; pls do the needful Reliance user, Deepak sharma [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
Dear Relaince comm.,
You had a talked with the rechargee i.e [protected].
As per the telephonic conversation please be noted that the recharge is being failed during the first attempt due to some of yours technical fault again i have tried to recharge with Rs 78 and on second time it is being sucessful.
This is not due to my fault so in this regard reliance has to refund my money.
Call me at [protected]
Deepak
You had a talked with the rechargee i.e [protected].
As per the telephonic conversation please be noted that the recharge is being failed during the first attempt due to some of yours technical fault again i have tried to recharge with Rs 78 and on second time it is being sucessful.
This is not due to my fault so in this regard reliance has to refund my money.
Call me at [protected]
Deepak
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications