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Reliance Communications

Reliance Communications Limited — Complaint regarding VAS

Address:Jalandhar, Punjab

Sir, my number is +91-[protected] and from past 2-3 weeks, i'm continuously charged Rs.1 regularly, every time VAS is activated on my number, i call to customer care, they also refund my balance, today at 6:19PM they have charged Rs.5 for VAS, any i'm unable to contact to Customer Care (198), answering machine talks for 10 min, and calls disconnect with the thankyou message. Each time I've complained, they say that it will not happen in future. Then why am I again and again charged. Please Sir, i need not any VAS and want to stop any further deduction from my balance. Resolve my problem as soon as possible. I have ported my number from other communication service provider but i'm not happy with this VAS problem.
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Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
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Sir, thnak you for sorting out my problem (for short time), the VAS service is again started and amount is deducted. I thought that the problem was solved but now my number is on autoreject at customer care.
Reply
Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications
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