[Resolved]  Reliance Communications Limited — Deducted Huge Amount from my Balance for No reasons

Address:

New Delhi, Delhi

Sir, I my using one prepaid Number of Reiliance for last 6-7 years. My No is [protected]. Yesterday morning I have a Main Balance of Rs.175 + in my account & I also have Net Balance of 550 mb + in my account with the last date of net balance is 09.12.2013. By chance in the after noon I check my main balance I am shocked that my balance is Rs.129 in my main balance I have make 2-3 local calls only. I can immediate connect Reliance Customer Care they told me the balance deducted due to use of NET. I told him please check my net balance, he told you have 500 mb + plus net balance in your account with vailidity date 09.12.2013. He lodged my complaint and give me a Compliant No i.e.[protected] on 09/12/2013 time 3:02 pm. He assure me after this no net balance will be deduted from my Main Balance. After an hour I again check my main balance, I am again shocked it will be on only Rs.86/- insead of Rs.129/- I am again try to contect Reliance Customer care, the operater told me there is no deduction in my account today. I request him to please check again I have lodged complaint today at 3 pm. He told me he can't check my balance right now the "SYSTEM UPDATATION" is running on, please try after some time. I again try after 1/2 hour the same reply I received from them, System Updation running can't check the status, please call again. After 1 hour I try again I received the same reply, please call later. I am very upset with this CUSTOMER CARE SERIVCE OF RELIANCE. I can make my net recharge before the last one expire, to save my main balance, which is Rs.82. Today I make several calls to Reliance Customer Care at *333 from 6 am today to till now, but can't connect with them. I also write email of their Customer Care Email ID, but no reply received till now. I just check my balance, it again deducted approx Rs.40 my main balance is Rs.41 insead of Rs.82/- and also deducted my net balance is arround 20 mb. So please let me know where I go to complaint my problem. No one can hear in the company. I am loosing money continuosly. I am not very rich person to bear lose of Rs.200/- in a single day. And I am not happy with the CUSTOMER CARE SERVICE OF RELIANCE COMMUNICATION, which is not reachable when we need and always on SYSTEM UPDATION MODE. Please look this matter urgently and refund my money immediatly. Regards, Seema [protected]