[Resolved]  Reliance Communications Limited — Discontinuation of r-r all india 500 minutes (free scheme) every month

Address:Mumbai City, Maharashtra, 147201
Website:www.rcom.co.in/Rcom/personal/home/index.html

It is brought to your kind notice that about ten years back I have purchased subject captioned scheme by depositing a lump sum amount by which it was agreed to allow me 500 minutes (LIFE TIME) free talk time every month throughout India. It is not out of place to mention here that I am availing the above said benefit for the last 10 years.
However, due to the discontinuation of CDMA arbitrarily by your organization. I have been constrained to change cdma to GSM. Due to this very change my life time free talk time benefit has also been discontinued. This is great loss to me and it is Shirley breach of agreement. You are legally bound to give me the aforesaid benefit under the changed scheme.
Since the CDMA scheme has been discontinued by your organization, therefore I have been constrained to convert my mobile number [protected] from cdma technology to gsm technology. However, the benefit of 500 minutes free talk time is not available to me on gsm technology. You are, therefore, requested to please consider my request sympathecally and allow me the same benefit in gsm.
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Aug 7, 2021
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
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Dear Manmohan,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Dear Manmohan,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications

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